At Parami General Hospital, we intend to make our patient’s experience with us a satisfying one.

Our pricing policy is transparent and price estimation is provided for procedures. Care is customized, therefore, the cost of treatment will vary among patients. The estimated price represents a possible range of costs only and should not be interpreted as the actual costs of treatment. Pre and post procedure expenses, complication, underlying problems, and home medication, are excluded from the price estimate and will be the responsibility of patient upon discharge date.

For self-pay patients, we discuss the costs of procedures and any high cost treatment with our patients before the care begins. Full deposit is required for all procedures including CT/MRI and OT procedure. Once the procedure is done and if there is excess deposit, the money will be refunded to patient. We will also refund in full if the procedure is cancelled in advance unless specified otherwise.

If payment is by cash/debit card, the refund will be by cash or money transfer. All wire transfer refund is subject to bank service charge, exchange rate, the difference of the bank buying and selling rate of the currency.

There are several payment options that patient can choose from.

(a). Payment Options

Payment by Cash, credit card, debit card, Kpay, CBpay, Wavemoney and Bank transfer is accepted. Cheques are not accepted.

(b). Notes

• Always make payment directly to cashier at the cashier counter only. Parami General Hospital does not have policy allowing staffs to handle patient’s financial transaction on patient’s behalf. Hospital will not be responsible for any financial transaction that is done between patient/patient’s relative/patient’s representative and Hospital staff personally.
• Transfer process may take days/week(s) depending on each bank. In order to avoid delay of service, please check with your bank.
• Patient is responsible for the exchange rate and the bank service fee when doing wire transfer.
• Money transferred is strictly for medical use only. Please do not transfer extra money for personal use.
• While being admitted, medical expenses will be updated every day and additional deposit may be required.
• Itemized details are provided upon request.
• Additional costs are possible, depending on patient’s condition and physician’s treatment plan. Any medical expenses not cover by the third party, will be the responsibility of the patient.
• Payment is due upon discharge.

(c). Refund Policy

• If medical expense is less than deposit, patient can contact cashier to receive refund once treatment is done.
• Cancellation of procedure/surgery, patient will receive full refund.
• Refund on non-contract insurance deposit will be refunded once hospital receives payment from contracted insurance within 30 days. Refund amount depends on the amount guaranteed.
• Hospital receives letter of guarantee from contracted insurance after patient deposited in full and discharged. Refund amount depends on the amount guaranteed. Hospital will contact patient to inform about the guarantee and patient can contact cashier at any time to get the deposit refund.
• Deposit/payment paid by cash, debit card, bank transfer, Kpay, CB pay & Wavemoney will be refunded by cash or money transfer.
• Original receipt must be returned to Finance for refund.
• Cash refund will be refunded back to patient. If relative/representative/friend wish to receive the cash refund on patient’s behalf, must present consent letter from patient authorizing relative/representative/friend along with signed copy of a valid NRC card or Passport to collect the cash refund. The recipient of the cash refund must also provide a copy of a valid NRC card or passport for identification.

(d). No Refund Policy

• There will be no refund on the procedures that we have to prepare medication in advance or for medication that has to be ordered from oversea especially for the patient such as chemo medication. Patient will be informed beforehand.
• Once procedure started but patient decides to stop the procedure, any medical expenses incurred after the visit was opened shall be the responsible of the patient.
• There will be no refund on pharmacy and medical supplies.
• There will be no refund on any online purchase.